Diner On Demand Help Center
Cards, the scanner, your dashboard and reports, explained from your side of the counter.
Browse by topic
Getting started
Sign in, find your way around, and see how cards, the scanner and the dashboard fit together.
3 articles →
Dashboard and lifetime value
Every tile on your Overview explained, plus what your coach's monthly notes mean.
4 articles →
Cards
Coupons, stamp cards and points cards: create, edit, link and share them.
6 articles →
Scanner and cashier PINs
Set up the counter, start a shift, scan cards and log tickets.
5 articles →
Customers
Everyone with a card: search, what each row shows, and export.
1 article →
Push notifications
Broadcasts to every wallet, automations, near-store messages and history.
4 articles →
Reports
Shareable report links, what's inside them, CSV and PDF.
3 articles →
Texting
How card delivery texts work and what your plan includes.
2 articles →
Integrations
Meta ads and lead forms, tracking pixels, and your CRM.
4 articles →
White label
Your logo and colour on the scanner and dashboard, and your own addresses for signup and install pages.
3 articles →
Billing
Your subscription, invoices and the card on file.
1 article →
Multi-location settings
Locations, the location switcher, PINs by store and reports by location.
7 articles →
Getting help
How to reach support and what the team handles for you.
1 article →
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Can't find it?
Email support@dinerondemand.com and a person will reply. Include your business name, and a screenshot if it helps.
Some settings are done by the team on purpose: logins, intake sources, texting, and deleting cards. See Contact support.